Terms of Sale

PRICE POLICY:

We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make adjustments in price in response to manufacturers’ increases, typographical errors or extraordinary circumstances. 
Prices are subject to change without notice.
 

SATISFACTION GUARANTEE:

If you have purchased a product that is defective or does not perform satisfactorily, we will provide you with a credit, exchange, or refund.
 

PAYMENT POLICY:

• All sales will be subject to credit approval. Invoices are payable within agreed terms of sale.
• We accept payment by check, Visa, Mastercard, American Express, or we can bill your open account.
• All invoices are payable within 30 days.
• All unpaid accounts receivable past due are subject to a 1.5% finance charge.
• Inquire about check by fax and hourglass payments.
• Returned checks will be subject to a fee of $30.
 

DELIVERY POLICY:

• All orders will be subject to a handling fee of $6.95. This fee includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments.
• Special orders are subject to additional freight fees.
• C.O.D. orders will be charged an $11 C.O.D. fee.
• Equipment orders may incur additional charges.
• Hazardous Materials are subject to a fee of $30.
• Orders under $100 are subject to a small order fee.

RETURN POLICY:

All returns require an authorization number. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. 
The following conditions must be complied with:
 
• A copy of the invoice and a description of the problem must accompany all returns.
• All returns must be in the original packaging, unopened, undamaged, and in re-saleable condition.
• Returned products must have been purchased within the past 30 days. Any returns over 30 days are subject to a 25% restocking fee.
• Shortages or errors in shipment must be reported within 7 business days upon receipt of order to receive credit.
• Shipping fees will apply on all returns.
• Items (including expired items) that cannot be returned to the manufacturer are NOT RETURNABLE.
• Freight, handling and/or C.O.D. charges incurred are NOT entitled to credit.
 
The following are exceptions are NOT returnable:
• Opened handpieces, small equipment, and custom-ordered equipment.
• Special order items (products that we do not ordinarily stock).
• Personalized and imprinted items.
• Controlled drugs.
• Hazardous items.
• Expired products.
• Items that cannot be returned to the manufacturer.
 
All returns must be mailed to:
Tri-State Dental Supplies & Equipment
Attn: Returns Department
24 Abeel Road
Monroe, NJ 08831
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